Specifications & scoping
Walk through requirements, validate your spec against our modules, and get a written summary you can share with stakeholders.
We'd love to help
Concierge support
Automated where it helps. Human when it matters.
V5 Ultimate is built to be as self-serve and efficient as possible — guided wizards, Ask V5, and templates handle most things in seconds. But sometimes you just want to talk to a person. When that happens, we're here for you.
Our concierge team is online now•typical reply under 5 min
What you get
A concierge team, not a ticket queue.
Real people who know V5 Ultimate inside-out, available across time zones and languages.
Around the clock
Follow-the-sun cover across regions — there is always somebody awake.
Globally located
Teams across North America, South America, Europe and Asia-Pacific.
Multilingual
Primarily English, Spanish and French — with more on request.
Automated first
Ask V5 and guided wizards handle 80% of questions in seconds. Humans handle the rest.
What we help with
From first question to steady-state run
Before, during and long after you go live — concierge isn't a sales motion, it's how we run.
Demos & tailored presentations
Book a live walkthrough shaped around your industry, regulators and ERP. We'll bring the right product specialist on the call.
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Hardware specification
Printers, scanners, kiosks, scales, sensors and label hardware — we'll spec a list that works out of the box with V5 Ultimate.
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ERP gap analysis
Tell us what you run (SAP, NetSuite, Dynamics, Sage, QAD, IFS, Odoo, custom). We'll map the gaps V5 Ultimate fills and the integration path.
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Onboarding questions
Mid-trial, mid-rollout, or three months in — anything from templates and SOPs to user training, validation evidence or go-live planning.
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Just a sanity check
Sometimes you just want a human to say "yes, that's the right way to do it." That's a perfectly good reason to call.
We'd love to help
Our philosophy
We try to be as automated and efficient as possible.
But when you just want to talk — we're here.
Software shouldn't gate-keep humans behind a chatbot maze. Most of the time Ask V5 and our guided wizards get you what you need in seconds. The rest of the time, you get a real specialist on the phone, in chat, or on a video call — fluent in your language and your regulators.