Legal centre
Clear terms. Easy to find.
The agreements and notices for V5 Ultimate, V5 Classic and S.G. Systems services, free to read online.
Find your documents
How are you buying? A quick guide, not legal advice. Your accepted Order names the documents that apply.
The three main documents
Current for new Orders and renewals from October 1, 2026. A PDF downloads in your browser after a short name and email form.
How you may use V5 software
S.G. Systems Software End User Licence Agreement
Version 1.1 · Revision date October 3, 2026
The licence from S.G. Systems, LLC for V5 Ultimate and V5 Classic, however you buy.
What you buy and pay for
V5 Commercial Terms for Software and Services
Version 2.2 · Revision date October 3, 2026
Orders, fees, renewals, services and liability between you and your Seller, where your Order uses them.
How support works
S.G. Systems Support & Service Level Agreement
Version 1.1 · Revision date October 3, 2026
Support from S.G. Systems, LLC, including 24/7/365 Severity 1 with a two-hour human initial response.
More documents
Trial, privacy, data and notices6 documents
Trial and Evaluation Terms
Version 2026.09 · Revision date September 28, 2026
Terms for free trial and evaluation use: no card, no automatic charge, non-production use. Paid use is governed by the EULA and the applicable commercial terms.
Refunds
Revision date October 3, 2026
How refunds work for free trials, paid purchases under the current Commercial Terms or a reseller's terms, and Orders that accepted the earlier Master Services Agreement.
Privacy Notice
Last updated May 12, 2026
How S.G. Systems, LLC collects, uses and protects personal data when you use V5 Ultimate.
Sub-processors
Last updated September 28, 2026
The sub-processors used to deliver the service, with purpose and processing location.
Accessibility
Last updated May 30, 2026
How V5 Ultimate works to meet WCAG 2.2 AA and the European Accessibility Act.
Imprint
Last updated May 30, 2026
Company information, registered offices and statutory representatives.
Previous agreements — existing orders onlyHistorical. Not offered for new Orders.
Kept unchanged for Orders that already accepted them. Not offered for new Orders.
Previous version
Master Services Agreement V1.24 (prior Orders)
Version V1.24 · Revision date September 28, 2026
The previous agreement, kept unchanged for Orders that accepted it until they renew on current terms.
Previous version
On-Premises Addendum
Last updated June 6, 2026
Historical addendum retained only for contracts that expressly incorporated it. New on-premises deployments use the EULA, the applicable commercial terms and the SLA.
Supplier due diligenceSecurity & Procurement Reference — reference, not an agreement
2026-10-02
Hosting, backup, recovery, breach notice, export and insurance questions, with links to the SLA and Commercial Terms clauses that set the commitments. It does not add to or change any contract.
Questions about a document?
Ask your account contact or Seller, or email S.G. Systems support.