V5 Ultimate

Terms of Service

Last updated: May 20, 2026

1. Who you are contracting with

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer") and S.G. Systems, LLC ("we", "us", "our"), the provider of the V5 Ultimate platform and related services (the "Service"). If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you are accepting as an individual, you confirm that you are of legal age in your jurisdiction.

2. Acceptance

By creating an account, accessing, or continuing to use the Service, you agree to be bound by these Terms and our Privacy Notice. If you do not agree, do not use the Service.

3. The Service

V5 Ultimate is a cloud-based manufacturing execution and compliance platform for regulated manufacturers. The exact functionality available to you depends on the plan you have purchased and the configuration of your workspace. We may add, change, or remove features from time to time.

4. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to keep it up to date. Notify us immediately of any unauthorised access.

5. Acceptable use

You must not, and must not permit any third party to:

  • use the Service for any unlawful, fraudulent, or abusive purpose;
  • send spam, malware, or other harmful or deceptive content;
  • infringe the intellectual property, privacy, or other rights of any person;
  • interfere with or compromise the security or integrity of the Service, including by probing, scanning, scraping, reverse engineering, or attempting to bypass technical limits;
  • resell, sublicense, or redistribute the Service without our prior written consent.

6. Intellectual property

The Service, including all software, documentation, designs, branding, and content we provide, is owned by S.G. Systems, LLC and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with your plan and these Terms. You retain ownership of the data and content you submit to the Service ("Customer Data") and grant us a limited licence to host, process, and transmit Customer Data solely to provide and improve the Service.

7. Plans, seats, trial and payment

V5 Ultimate is sold on a subscription basis. Each subscription specifies a plan tier (Floor, Floor + Compliance, or Validated Enterprise) and a number of concurrent seats. You may invite an unlimited number of named users to your workspace; however, the number of users signed in at the same time cannot exceed the concurrent seat count you have paid for. When the cap is reached, additional users will be blocked from signing in until a seat is released (by sign-out or automatic idle release). You may increase or decrease your concurrent seat count, change tier, or cancel at any time from your account; quantity and tier changes are prorated by Paddle.

New workspaces include a time-limited free trial with no credit card required. When the trial ends, an active paid subscription is required to continue using the Service; access may be suspended until a subscription is purchased. Your workspace data is retained during this suspension subject to Section 11.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, taxes, currency, invoicing, cancellations, and refunds are governed by Paddle's Buyer Terms, which apply in addition to these Terms.

Subscriptions renew automatically at the end of each billing period at the then-current price and seat quantity unless cancelled. You can cancel at any time via your account or via paddle.net. See our Refund Policy for refund mechanics.

8. Service level and availability

We work hard to keep the Service running, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free. To the maximum extent permitted by law, the Service is provided "as is" and "as available" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with these Terms or the Service will not exceed the fees you paid to Paddle for the Service in the twelve (12) months preceding the event giving rise to the claim. We will not be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, death, or personal injury caused by negligence.

10. Indemnity

You will defend and indemnify S.G. Systems, LLC against any third-party claim arising from (a) your Customer Data, (b) your use of the Service in breach of these Terms, or (c) your violation of any law or the rights of any third party.

11. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if (a) you materially breach these Terms, (b) any payment is overdue, (c) we reasonably believe your use poses a security, legal, or fraud risk, or (d) you repeatedly or seriously violate our policies. You may stop using and cancel the Service at any time. On termination, your right to use the Service ends immediately. We will make a reasonable export window available before deleting your Customer Data, after which it may be irretrievably deleted.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will give you reasonable notice (e.g. by email or in the Service). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict of laws principles. The state and federal courts located in Texas will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

14. Miscellaneous

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party will be liable for any delay or failure to perform due to events beyond its reasonable control. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

15. Contact

Questions about these Terms? Contact us at legal@v5ultimate.com.