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FAQ/deployment

Who owns the data in V5?

You do. Under the Commercial Terms (section 12.3) and the EULA (section 6.1) you keep ownership of your Customer Data, including batch records, audit trail entries and electronic signature records. Standard export methods are supported during the subscription (section 12.5), and for hosted deployments your data is retrievable on request for 90 days after termination (section 5.4). On-premises data stays in your environment. S.G. Systems does not use Customer Data to train AI models (EULA section 6.1).

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Other things buyers ask about deployment.

  • Is V5 cloud-only or can it run on-premises?

    Both. V5 Ultimate runs as a hosted service operated by us (Cloud, or Private Cloud with an isolated application and database), or as V5 Ultimate On-Premises — a containerised, air-gap capable deployment in your own environment, where you own the database and encryption keys. The application code is the same; hosting responsibility and key custody differ. Hosting details are in the Security & Trust reference.

  • Can V5 Ultimate run on Windows Server?

    Yes, as the host. The V5 application tier runs as Linux containers, so on Windows Server it runs inside a Linux VM (Ubuntu 22.04 or RHEL 9) under Hyper-V. Sites that standardise on VMware, Nutanix or Proxmox instead run the same Linux VM on those hypervisors. For regulated (GxP) sites this Linux-VM pattern is the one the shipped IQ/OQ pack covers. Docker Desktop is not an option on Windows Server: Docker does not support Docker Desktop on Windows Server editions, including 2019 and 2022. Docker supports Docker Desktop (with WSL2) on client Windows 10 and 11 only.

  • Is validation included if I run V5 on Windows Server?

    Only relevant at regulated (GxP) sites. The Enterprise IQ/OQ package covers the Linux-VM pattern — a Linux guest on Windows Server Hyper-V, or on VMware, Nutanix or Proxmox hosts — at no extra cost. Docker Desktop is not an alternative on Windows Server — Docker does not support Docker Desktop on server editions of Windows — so validating any other stack for a regulated site would be scoped separately. Non-regulated plants don't need an IQ/OQ pack — pick whichever option fits IT.

  • Is there a Windows-native build of the V5 application?

    No. The V5 application ships as Linux OCI container images — there is no Windows-native binary of the app tier. On Windows Server it runs inside a Linux guest VM on a Windows hypervisor such as Hyper-V. Docker Desktop is not an alternative there, because Docker does not support it on Windows Server editions; on client Windows 10/11, Docker Desktop uses WSL2 to run Linux containers. Postgres, by contrast, can run natively on Windows Server as the database tier.

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