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Why V5? Product & Features
Why V5?Product & Features
  • Warehouse & TraceabilityReceive, store, pick and trace
  • Production & PlanningPlan jobs and guide production
  • Quality & LaboratoryTest, investigate and review
  • Documents & TrainingControl procedures and qualifications
  • Equipment & PerformanceMaintain assets and measure losses
  • Orders & IntegrationsConnect customers, suppliers and systems
  • Outputs & InsightsReports, KPIs and label design
Explore all industries
    • Bakery & Confectionery
    • Food Processing
    • Ingredients & Dry Mixes
    • Sausage & Meat Products
    • Produce Packing
    • Pet Food & Pet Supplements
    • Dairy & Chilled Foods
    • Beverages & Liquid Manufacturing
    • Infant Formula
    • Radiopharmaceuticals
    • Pharmaceutical
    • Medical Devices
    • Veterinary Pharmaceuticals
    • Blood & Tissue
    • Diagnostics & IVD Kits
    • Reference Materials & Standards
    • OTC Topical Creams & Gels
    • Dietary Supplements
    • Cosmetics & Personal Care
    • Cannabis & Hemp Manufacturing
    • Fragrances & Perfumery
    • Soaps & Personal Hygiene
    • Botanical Extracts & Essential Oils
    • Plastics & Resins
    • Agricultural Chemicals
    • Specialty & Industrial Chemicals
    • Printing Inks, Pigments & Construction Chemicals
    • Lubricants & Metalworking Fluids
    • Coatings, Adhesives & Sealants
    • Consumer Products
    • Electronics & Electrical Assembly
    • Textiles & Nonwoven
    • Contract Manufacturing & Co-Packing
    • Packaging & Food-Contact Materials
    • Regulated Warehousing & Distribution
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Device Bridge · v0.7.4 · free

Connect scales, printers and instruments.

A small local program on the workstation next to your hardware. USB, serial, Bluetooth and network devices send readings into the batch record, with no browser plug-ins.

Download for WindowsWindows 10 / 11 (x64) · v0.7.4 · 2.5 MB · signed .zipDownload for macOSmacOS 12+ (Intel / Apple Silicon) · v0.7.4 · 0.3 MB · notarized .zip

  1. Your device

    Scale, label printer or instrument

  2. Device Bridge on the workstation

    Runs as a service; localhost only, no inbound ports

  3. V5 step on the kiosk

    Weight, print or result recorded with user and step

Why do we need it?

Browsers can't talk to a balance. Device Bridge can.

It runs as a service on the workstation and streams device events into V5 Ultimate over a signed local channel.

Any transport
USB HID, serial (COM/tty), Bluetooth Classic/LE, Ethernet/IP, TCP sockets. One agent, every protocol.
Runs as a service
Windows Service / launchd daemon. Starts at boot, auto-reconnects, survives kiosk reloads and browser restarts.
Audit-logged
Every read, weight, print, calibration and reconnect is stamped with device serial, user and step context — Part 11 / Annex 11 evidence.

Will it work with our hardware?

Profiles for common scales, printers, scanners and instruments

Device typeExamples with profilesTransports
Scales & balancesMettler Toledo (XS, XP, XPR, IND) · Sartorius Cubis / Entris · A&D FX/GX/GH · Ohaus Adventurer / ExplorerUSB HID · Serial · Ethernet/IP · BT
Label & ZPL printersZebra ZT / ZD / ZQ series · Honeywell PC/PM/PX · SATO CL4NX / CL6NX · TSC MH / MXUSB · Serial · Ethernet · Wi-Fi
Barcode & RFIDZebra DS/LI 2200/3600/8100 · Honeywell Xenon / Granit · Datalogic PowerScan / Gryphon · Impinj / Zebra RFID readersUSB HID · Bluetooth · Ethernet
Lab instrumentsWaters / Agilent HPLC & GC · Shimadzu LC / UV / GC · Metrohm Karl Fischer titrators · Dissolution baths (Distek, Sotax)Serial · Ethernet · File watch

  • Scales & balances

    Examples with profiles
    Mettler Toledo (XS, XP, XPR, IND) · Sartorius Cubis / Entris · A&D FX/GX/GH · Ohaus Adventurer / Explorer
    Transports
    USB HID · Serial · Ethernet/IP · BT

  • Label & ZPL printers

    Examples with profiles
    Zebra ZT / ZD / ZQ series · Honeywell PC/PM/PX · SATO CL4NX / CL6NX · TSC MH / MX
    Transports
    USB · Serial · Ethernet · Wi-Fi

  • Barcode & RFID

    Examples with profiles
    Zebra DS/LI 2200/3600/8100 · Honeywell Xenon / Granit · Datalogic PowerScan / Gryphon · Impinj / Zebra RFID readers
    Transports
    USB HID · Bluetooth · Ethernet

  • Lab instruments

    Examples with profiles
    Waters / Agilent HPLC & GC · Shimadzu LC / UV / GC · Metrohm Karl Fischer titrators · Dissolution baths (Distek, Sotax)
    Transports
    Serial · Ethernet · File watch

The full compatibility matrix ships inside the installer. If a device isn't listed, the Integrations Team can add a profile.

Will it run on our workstations?

System requirements

RequirementWindowsmacOS
OSWindows 10 21H2+, Windows 11, Windows Server 2019+macOS 12 Monterey or newer (Intel / Apple Silicon)
CPU / RAMx64, 2 cores, 2 GB free RAMIntel or Apple Silicon, 2 GB free RAM
Disk150 MB install + rolling logs (~200 MB)150 MB install + rolling logs (~200 MB)
NetworkOutbound HTTPS 443 to tenant onlyOutbound HTTPS 443 to tenant only
Local port127.0.0.1:47317 (browser ↔ agent only)127.0.0.1:47317 (browser ↔ agent only)
RuntimeBundled — no .NET / JRE dependencyBundled — no runtime dependency
PermissionsLocal admin to install service; runs as LocalService afterAdmin to install; runs under _v5bridge daemon user

  • OS

    Windows
    Windows 10 21H2+, Windows 11, Windows Server 2019+
    macOS
    macOS 12 Monterey or newer (Intel / Apple Silicon)

  • CPU / RAM

    Windows
    x64, 2 cores, 2 GB free RAM
    macOS
    Intel or Apple Silicon, 2 GB free RAM

  • Disk

    Windows
    150 MB install + rolling logs (~200 MB)
    macOS
    150 MB install + rolling logs (~200 MB)

  • Network

    Windows
    Outbound HTTPS 443 to tenant only
    macOS
    Outbound HTTPS 443 to tenant only

  • Local port

    Windows
    127.0.0.1:47317 (browser ↔ agent only)
    macOS
    127.0.0.1:47317 (browser ↔ agent only)

  • Runtime

    Windows
    Bundled — no .NET / JRE dependency
    macOS
    Bundled — no runtime dependency

  • Permissions

    Windows
    Local admin to install service; runs as LocalService after
    macOS
    Admin to install; runs under _v5bridge daemon user

How do we install it?

Four steps from download to the first weight in the batch record

  1. 1

    Download

    IT

    Get the signed installer for the workstation OS. IT can push the same package via Intune / Jamf / SCCM.
  2. 2

    Install

    IT (admin, once)

    Runs the installer once with admin. The service registers, opens the localhost port, and starts on boot.
  3. 3

    Pair with your tenant

    Supervisor at the kiosk

    Sign in to V5 Ultimate in the kiosk browser, click 'Pair this workstation'. A short-lived pairing token binds the agent to your site.
  4. 4

    Devices auto-discover

    Supervisor

    Plugged-in scales, scanners and printers show up in the kiosk device tray. Assign them to workstations or steps and start weighing.
Unattended install for IT

Both installers accept an unattended flag plus a site-scoped pairing key so IT can pre-provision a whole plant without touching each workstation. Ask your CSM for the current MSI transform / .pkg payload template.

msiexec /i V5DeviceBridge.msi /qn PAIRING_KEY=<site-key>sudo installer -pkg V5DeviceBridge.pkg -target / && v5bridge pair --key <site-key>

What will IT want to check?

Signed, localhost-only, no inbound ports

Signed installers
Windows: Authenticode EV. macOS: Developer ID + notarization. SHA-256 checksums published per release.
Localhost bind
Agent listens on 127.0.0.1 only. Nothing on your LAN can reach it — only the browser on the same workstation.
Outbound TLS to tenant
TLS 1.3 to your V5 tenant, certificate pinned. Egress can be locked to your tenant domain in the firewall.
Update channels
Stable auto-updates; Validated pins to the version in your assessment pack; Beta for pre-release device profiles.
Rolling audit logs
Every pair, connect, read, print and update is logged locally and mirrored to your V5 audit trail.
Fail-safe
If the agent can't reach the tenant, devices go read-only and the kiosk shows an unambiguous banner — never silent data loss.
On-Prem SpecificationValidated Release Channel

Which version should each workstation run?

One agent, three update channels

ChannelForBehaviour
StableRecommendedAuto-updates as new device profiles ship. Best for most workstations.
ValidatedRegulated / Private CloudPinned to the exact version in your assessment pack. Manual promotion aligned with your V5 Ultimate release.
BetaOpt-inPre-release device profiles and new transports. Use on a spare workstation, never on a production kiosk.

  • Stable

    For
    Recommended
    Behaviour
    Auto-updates as new device profiles ship. Best for most workstations.

  • Validated

    For
    Regulated / Private Cloud
    Behaviour
    Pinned to the exact version in your assessment pack. Manual promotion aligned with your V5 Ultimate release.

  • Beta

    For
    Opt-in
    Behaviour
    Pre-release device profiles and new transports. Use on a spare workstation, never on a production kiosk.

Something not working?

Troubleshooting and common questions

Troubleshooting

Device doesn't appear in the kiosk tray
Confirm the agent is running (system tray icon on Windows, menu bar on macOS). Restart the V5 Device Bridge service. Unplug/replug USB devices to trigger re-enumeration.
Scale reads intermittent / wrong unit
Open the device profile in the tray → verify baud rate and unit (g / kg / lb). Mettler XS/XP need continuous mode enabled from the balance's menu.
Zebra printer prints blank labels
Check the ZPL profile matches the printer model (203 vs 300 dpi). Send a test label from the tray — if it prints, the template is the issue, not the bridge.
Agent can't reach tenant
Firewall must allow outbound HTTPS 443 to your tenant domain. Corporate proxies with TLS inspection need our root CA pinned exception — see the docs bundle in the installer.

Agent logs live at C:\ProgramData\V5\DeviceBridge\logs (Windows) or /Library/Logs/V5DeviceBridge/ (macOS). Attach the latest log when opening a support ticket.

Questions IT and QA ask

Do we need one Device Bridge per workstation?
Yes — one per workstation that has devices physically attached. It's a local agent, not a network server. A shared bench with 3 kiosks that share one PC still needs only one.
Does it work over Citrix / RDS?
Yes, with USB redirection enabled at the session host, or by installing the bridge on the thin client and pairing it to the same tenant.
Can we install it ourselves?
Yes. The self-install path is documented on the on-prem specification page.
What happens to devices when we update V5 Ultimate?
Nothing — the bridge and the tenant version-negotiate on connect. Old agents keep working with new tenants for at least one major version.
Is it part of the validated release?
Yes. Private Cloud / Validated customers pin a specific bridge build in the same assessment pack as V5 Ultimate itself.

Ready to install?

Download Device Bridge v0.7.4

Download for WindowsWindows 10 / 11 (x64) · 2.5 MB · signed .zipDownload for macOSmacOS 12+ (Intel / Apple Silicon) · 0.3 MB · notarized .zip

Need help choosing hardware?

Next Step

Try V5 with your own records, or ask a question first. Ask V5 opens with an editable question; nothing is sent until you choose to.

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V5 Ultimate
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Page version 1.2· Last revised 30 Sep 2026