Every complaint linked to the lot, investigated and closed with two signatures.
Log a complaint against the product, lot and work order, investigate it, decide reportability and reply to the customer from one record.
7-day free trial, no card required. Customer complaints are in Professional and Enterprise.
Follow one complaint
One record from the first call
Record type, severity and the complainant.
Where complaints fit
A complaint starts from a shipped lot and often ends in a CAPA.
- TraceabilityTrace forward and backward from any lot.See Traceability
- This pageCustomer complaintsLinked to the lot, with signed reportability and two-signature closure.
- Audits & CAPAFindings graded by a person, with follow-ups to close.See Audits & CAPA
- Recall managementFind affected lots and customers, then run mock recalls.See Recall management
AI that sees it coming
It predicts and flags. Fixed rules decide. People sign.
See the next issue coming.
AI reviews deviation and complaint history to show where problems are building.
Everything in this feature
What complaint handling uses, and which plan each item needs. Compare plans
Complaint register
Professional and EnterpriseType, severity, status, reportable flag.
Lot and work-order links
Professional and EnterpriseStraight to the batch record.
Reportability decision
Professional and EnterpriseGuided questions, signed decision.
Two-signature closure
Professional and EnterprisePreparer and independent approver.
V5 keeps the evidence together. People decide the cause, the reply and whether to report.
Explore the sample records.
Open a sample report to review its contents, supporting references and how the record is built.
Quality Management Buyer Guide
For quality, regulatory and operations teams choosing quality management software. Use it with or without V5.
- Why quality systems stall
- Issue-to-closure evidence map
- Documents, revisions and training
- Deviations, out-of-spec results and CAPA effectiveness
Plus Audits, complaints, supplier quality and traceability; Requirement vs configured workflow vs lab system; Risk-based evaluation, decision checklists, RFP and scoring.
Get the quality management guideWe ask for your name and email so we can handle this request. The full guide then opens on this site, ready to translate, print or save. Privacy policy.
Straight answers.
What buyers ask us first about Quality & Laboratory.
Does V5 release product automatically?
No. V5 gathers results and records for review, but a person in quality decides and signs the release.
What does the lab side cover?
Lab and QC covers sampling, instruments, methods, results and out-of-spec handling, with LIMS, lab notebook, stability and SPC on top. These are Enterprise features; see Compare details on the pricing page.
Can we use V5 in a validated environment?
For validation-controlled operations, V5's route is Enterprise private cloud with controlled upgrades and IQ/OQ support. Your team still validates V5 for its intended use.
More of the product
Start with one area. Add the rest when you are ready.
Warehouse & TraceabilityExplore 
Production & PlanningExplore 
This feature's areaQuality & LaboratoryExplore 
Documents & TrainingExplore 
Equipment & PerformanceExplore 
Orders & IntegrationsExplore
Try it with one recent complaint.
Start a free trial or talk it through with us. No card needed.