Quality
8D
Eight Disciplines problem-solving · 8d report · eight disciplines
TL;DR
Ford-developed eight-step problem-solving methodology used widely in automotive, aerospace and contract manufacturing. Mandatory format for many customer complaints.
8D is a structured problem-solving discipline: D1 form team, D2 describe problem, D3 contain (interim action), D4 root-cause analysis, D5 permanent corrective action, D6 implement & verify, D7 prevent recurrence (systemic), D8 close & recognise team. Customers (especially OEMs) often require 8D reports back within 24/72/96 hours.
V5 templates 8D into the CAPA module: each discipline is a guarded step with e-signature, evidence attachment, and PDF render to ship to the customer.